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Good things are about to happen…

Signing your agreement is as easy as 1, 2, 3

Before we can deliver your new device or devices, you need to sign your Consumer Credit Agreement. It’s a simple process, and to make things even easier we’ve outlined everything you need to do right here.

Check out our short video or read the handy guide below for help along the way.

1. Check your emails and follow the link to your agreement

You should have received two emails. The first email has the subject line 'Thanks for your order’. It confirms your order and lets you know when we plan to deliver*. The delivery date will remain the same as long as you sign your agreement before 6:30pm on the day you received the emails.

The second email has the subject line ‘How to complete your order with Virgin Media’. It contains legal information about your contract and a link where you can view and sign your Agreement.

Click on the link in the second email 'Pre-Contract Credit Information documents and Credit Agreement'.

_{*If you placed your order by phone, the first email may take a couple of hours to arrive. If you placed your order via our website it may take up to 48 hours.}

Step 2: Sign in to the Digital Signature website

You should now be on a new page to sign in to the Digital Signature website. In the first box enter the last 4 digits of the bank account you used to set up your loan Direct Debit.

Our website will then ask you to complete a CAPTCHA test. Tick the box where it says ‘I’m not a Robot’. You might be shown an image puzzle too. For example, you might be asked to identify all the images of houses with a tree in the front garden.

Step 3: Read and accept the Terms & Conditions

Scroll down and read the terms and conditions. When you’ve read to the end, tick the box next to ‘I have read the Terms & Conditions and accept them’. Obviously you should only do this if you accept them!

Once you’ve read and accepted the T’s and C’s, press ‘Click to Sign’.

You’re all done!

Thank you! Your agreement has now been signed and your shiny new device or devices will be winging their way to you soon.

We'll now send you two confirmation emails: one to confirm your order has been dispatched, and one with your Direct Debit Guarantee, which also confirms the date when your first Direct Debit payment will be taken.

Oh, and as a reminder, when you set up a Freestyle Contract, you have two Direct Debits: one for your device and one for your minutes, texts and data. These are shown separately on your bank statement.

Haven't heard from us?

If you're still waiting on those emails to arrive, it might be a good idea check your spam folders or click on 'all' mail folders. Still haven't got them? Just call our team on 0345 6000 789* and ask for Freestyle Support. We'll help you get to the bottom of it!

_{* Please note standard charges apply, please check with your network operator for rates.}

The legal stuff

Freestyle Contracts: Based on either a 24 or 36 month interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Credit check & payment by Direct Debit required. You must pay off your loan in full in order to upgrade your handset. 0% APR Representative. Prices shown require eBilling. For paper bills add £1.50 per month.

Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215)

*Standard charges apply, please check with your network operator for rates.

Virgin Media Free Installation For Existing Customers Online

SIM Only and handset airtime contracts: So that you can access our best offers we won’t always show a full list of our Handset and SIM Only plans that are available to buy. If you would prefer one of our standard offers please click here to view and buy.

General Mobile

General: Phones subject to availability. Each July your airtime plan will increase by the Retail Price Index (RPI) rate of inflation announced in April of that year. We’ll give you 30 days’ notice of the exact increase. Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Calls & texts to mobiles in Jersey, Guernsey and Isle of Man are not covered by your inclusive monthly usage allowance. UK texts and data only. Speeds experienced will vary by device and location.

Calls to service numbers: The cost of calling 084, 087, 118 and 09 is formed of a combined access and service charge: we set the access charge and the company you’re calling set the service charge. Your access charge for these numbers will be shown on your bill and is currently 36p per minute for Pay As You Go and 58p per minute for Pay Monthly. The service charge will be advertised by the company that you are calling.

Calls to other non-geographic numbers: Freephone calls starting 0800 or 0808 are free from mobiles. Calls to 070 numbers will cost 75p per minute.

Pay Monthly SIM Only: 12 month contract applies.

Pay As You Go: JAM Packs are valid for 30 days from the point of purchase or until used if sooner. Packs will auto-renew every 30 days if the customer account has sufficient airtime balance. Your existing pack will auto-renew unless you have cancelled it or have told us that you wanted to change it. 3G data only. Minutes for UK landlines (beginning 01, 02, 03) & UK mobile networks. Person-to-person UK texts only (delivery notifications excluded). UK allowance of minutes, texts and data can be used in the EU at no extra cost subject to Fair Use limits. Register online to change packs, top-up and make the most out of Virgin Mobile, visit virginmobile.co.uk/youraccount.

Nokia: HMD Global Oy is the exclusive licensee of the Nokia brand for phones and tablets. Nokia is a registered trademark of Nokia Corporation. All images used are for illustrative purpose only.

Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 30 day rolling or 12 month contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Mobile WiFi device required with upfront fee of £39.99. For full terms and conditions visit virginmobile.com/legalstuff.

Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.

Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay As You Go customers will be charged for any airtime used according to our Pay As You Go tariff. Pay Monthly customers will be charged for any airtime used. Calls and texts pr